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| Question : (1) Relation between the factory and the dealer are distant and usually strainedas the factory tries to force cars on the dealers to smooth out production. Relations bewteen the dealer and the customer are equally strained because dealers continously adjust prices-make deals-to adjust demand with supply while maximizing profits. This becomes a system marked by a lack of long-term commitment on either side, which maximizes feelings of mistrust. In order of maximize their bargaining positions, everyone holds back information-the dealer about the product and the consumer about his true desires. | |
| A | A. As a result,'deal making' becomes rampant,without concern for customer satisfaction. |
| B | B. As a result,inefficiencies creep into the supply chain. |
| C | C. As a result,everyone treats th eother as an adversary, rather than as an ally. |
| D | D. As a result,everyone loses in the long run. |
| Answer:D | |
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Monday, 2 May 2011
(1) Relation between the factory and the dealer are distant and usually strainedas the factory tries
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